Griswold Home Care for Plano was growing fast. Lisa Hall and her scheduler answered every after-hours call themselves. Since going live with Zingage Operator in October 2025, their AI agent, Riley, has taken on 450 calls a week and resolves 90% without staff. Between March and October 2026, care hours grew by 54%. The team got its nights and weekends back as the business grew.
When a caregiver called out on a Saturday night or a family needed to change a shift, the phone rang for Lisa or her scheduler. More shifts meant more calls. Lisa knew the feeling of looking up and realizing she had gone four or five weeks without a day off.
“Nobody else is going to answer the calls and so it was always me or my scheduler, and we were working all the time.”
Lisa Hall
Lisa planned to try Riley for one weeknight, then one weekend. Riley went live on a Tuesday. That first night brought three or four callouts, and Riley handled them. The next morning, her scheduler asked to turn it on without waiting for the weekend test.
Riley became an assistant for the hours when the team wanted to sleep. No one was let go.
A 2 a.m. callout made the difference tangible. Riley took the call, contacted available caregivers within the agency’s quiet-hours rules, and had the shift covered by 2:30. Lisa found out the next morning.
