A customer conversation · Hosted by Zingage
Jeff Rigler owns Senior Helpers of Johnson County. He started with another AI scheduling tool. On November 10, he’ll show you what stood out about Zingage that made him switch, and what the experience has been like, with real examples from his own agency.
Tuesday, November 10 · 2 p.m. ET / 1 CT / 12 MT / 11 PT · 45 min + live Q&A
Free · 45 min + live Q&A · Replay sent to everyone who registers.
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Owner, Senior Helpers of Johnson County
Host · Zingage
“Riley is behaving exactly as we taught her.”
Jeff Rigler
Owner
Riley is Zingage’s AI scheduling assistant.
Built for the way your office works
A tool still learning home care
5
Times you were pulled away
Zingage, running on your SOPs
0
Times you were pulled away
2:05 p.m.
A caregiver calls out for a 4 p.m. shift.
You help decide who to contact and which call-out rules apply.
2:05 p.m.
Handled
A caregiver calls out for a 4 p.m. shift.
Handled · followed your call-out rules.
2:40 p.m.
A missed clock-out from the morning shift.
You check the details and help resolve the missed clock-out.
2:40 p.m.
Handled
A missed clock-out from the morning shift.
Handled · caregiver resolves the clock-out by phone.
3:15 p.m.
A client’s daughter calls about a schedule change.
You confirm the change, update the schedule and leave a note.
3:15 p.m.
Handled
A client’s daughter calls about a schedule change.
Handled · rescheduled in the EMR, shift note left.
4:30 p.m.
A caregiver is running 30 minutes late.
You check with the client and make the necessary adjustments.
4:30 p.m.
Handled
A caregiver is running 30 minutes late.
Handled · client checked with, shift extended, note left.
7:00 p.m.
Mom is being discharged early. Her family has no plan.
You gather the details and find the right on-call person.
7:00 p.m.
Handled
Mom is being discharged early. Her family has no plan.
Handled · live transfer to your on-call person, per your SOP.
Illustrative scenarios. Jeff will walk through real examples from his own agency on Nov 10.
Save my seat
In 45 minutes, you’ll learn
01
Your SOPs, not theirs.
Why generic AI scheduling quietly creates documentation risk, and how Jeff’s team set Zingage up to run on the exact way their office already works.
02
The gaps you only find after go-live.
The small things that aren’t showstoppers but add up, and why a tool built for home care handles the nooks and crannies that newer tools miss.
03
More than scheduling.
How Jeff uses Zingage as an intelligence layer to make smarter decisions about his business.
“Instead of ‘I just went in and fixed it,’ no, no, no: we need to think about how do we reprogram the knowledge.”
Jeff Rigler
Owner, Senior Helpers of Johnson County
“If we’re not every bit as specific as your scheduler, there’s going to be a delta, and that delta introduces so much risk.”
David Knack
Zingage
Jeff Rigler
David Knack
Zingage
Former agency operator who has heard hundreds of home care owners describe their scheduling problems.
Meet your guest
Jeff Rigler has run Senior Helpers of Johnson County through every wave of “this will fix scheduling.” He’s an early adopter by nature. When he brought AI into his office, his biggest after-hours headache was simple: “most of our calls after hours are missed clock-ins and clock-outs.”
He used another AI scheduling tool first. He liked it, but he wished it moved faster, and he kept running into small gaps that only show up once a tool is live in a home care office. So he switched to Zingage, and taught his team to treat the AI like a new hire: train it, correct it and improve it every week.
On November 10 he’ll tell you what that changed, what still isn’t perfect, and what he’d do differently.
Overland Park, KS
24/7 phone coverage with Riley
The experience, in his own words
“Our team loved the new rollout of the on-call calendar… we have a pretty intricate on-call schedule. This completely allows us to do that.”
Jeff Rigler
Owner, Senior Helpers of Johnson County
On the on-call calendar
“I’m a big fan of the Ask Riley component. Just by hitting that investigate button and doing a deep dive into the issue, we uncover so much.”
Jeff Rigler
Owner, Senior Helpers of Johnson County
On finding hidden problems
“Riley is behaving exactly as we taught her.”
Jeff Rigler
Owner, Senior Helpers of Johnson County
On training the AI
An honest conversation
Jeff will also talk about what’s hard: bugs to work out, edge cases nobody predicted, and clients who’d rather talk to a person. That’s what you actually need to hear before you choose.
“Home care is nothing but edge cases.”
— David Knack
How much can you hand off?
Score your current setup
in 30 seconds.
What you get
One conversation.
Plenty to take back.
The live conversation
Real examples from Jeff’s agency
The “Before you choose scheduling AI” checklist
Live Q&A with Jeff
The replay
This is for you if…
You’re an owner or GM evaluating AI scheduling or AI phone coverage
You’re a scheduler, ops manager or operations director who runs the day-to-day
You already use an AI tool and wonder if it should do more
You’re a franchise owner who wants to hear from a peer, not a vendor
Not the right fit if…
You’re looking for a product demo (book one separately)
You want a tool that runs without anyone ever touching it
A few practical details
Is this a demo?
Will there be a recording?
Can I bring my scheduler?
Will Jeff name the other tool?
What time is it for me?
P.S. Even if you can’t make it live, register. You’ll get the replay and the evaluation checklist, and you’ll know what to ask the next vendor who tells you their AI “does everything.”
— David