Senior Solutions Home Care
400+ calls on Labor Day. Staff still enjoyed their weekend.
Transparent Pricing
Too Much Work, Not Enough Hours
At Senior Solutions, the conversation about AI wasn't about replacing jobs—there was never any shortage of work. The challenge was that staff had too much to do and not enough time in the day.
"Many are at risk of burnout because the job is so tough," explains Kunu Kaushal, CEO and Founder. "The phone never stops ringing, and there's always compliance work."
Holiday weekends were particularly brutal. Labor Day, Memorial Day, Thanksgiving—times when families expect reliable care, but staff deserve time off too. Someone always had to sacrifice.
Kunu's approach to the AI conversation was different from most: "If the staff tells you they need resources and your
response is, 'Well, AI is going to solve everything,' that's not the right approach."
Instead, he asked: "If you had help, what tasks could someone—or something—take off your plate?"
The answer was clear: nobody enjoyed the mundane, repetitive, stress-inducing tasks. Staff preferred to handle escalated issues—things that felt like they made a real difference.
"If the staff tells you they need resources and your response is 'AI is going to solve everything,' that's not the right approach. Instead, we asked: what tasks could something take off your plate?"
Solution
Building the Foundation for AI Success
Senior Solutions' success with Zingage didn't happen by accident. It was built on years of disciplined operations and change management.
The SOP Imperative
"Standard operating procedures are essential," Kunu emphasizes. "Consistency in operations makes all the difference. If your processes aren't documented—like how to handle call-outs or intakes—you're not ready for AI. AI will only amplify whatever foundation you give it."
This insight reflects a truth many agencies miss: AI doesn't create consistency, it scales it.
"Caregivers notice inconsistencies—how one admin handles a call-out versus another. That erodes trust. SOPs reduce that. Once you have consistency, AI can deliver it at scale."
Culture of Change
Senior Solutions had built what Kunu calls "the muscle for change management." Every year brings regulatory or strategic changes; organizations either adapt or struggle.
"Think back to when everything was paper. Those filing and fax machine jobs don't exist anymore. If an agency today was still doing things manually, you'd think they were about to shut down. People want to work for modern organizations that give them the right tools."
Starting with Rewards
Before deploying AI for scheduling, Senior Solutions started with Zingage's caregiver rewards platform. The engagement numbers spoke for themselves: over 80% participation. "The automation makes it fair, equitable, and manageable," notes the team. Building trust through rewards created the foundation for introducing AI into more critical workflows.
The Labor Day Test
Labor Day 2025 was the moment of truth.
Over the holiday weekend, Senior Solutions fielded more than 400 calls. Normally, that would mean an all-hands scramble—missed family dinners, late-night messages, and burnout waiting to happen.
This year was different.
"Zingage handled nearly every call," Kunu shared at the Home Health Care News FUTURE Conference. "Only 25 had to be escalated to our on-call person—our staff actually enjoyed their weekend."
Beyond the Numbers
"This wasn't about taking jobs away—it was about support," Kunu explains. "The outcome was better for staff and caregivers."
Ali Dean, Chief Care Officer at fellow Zingage customer New Horizons Home Care, captures the broader vision: "I see the scheduler role evolving from reactive task management to proactive relationship building. AI can handle the logistics, freeing schedulers to support caregivers, celebrate clients, and build human connections."
Industry
Home Care (Medicaid)
Coverage
Tennessee, Georgia
Primary Payer
Medicaid
Use Case
After-Hours + Rewards Platform
"Technology will keep advancing, but what will differentiate agencies is how we maintain relationships with clients and caregivers. Tech should free up time for those relationships—not just add more admin. That's where the value is."
Kunu Kaushal
CEO, Senior Solutions
Key Learnings
Named implementation manager
Document your processes first. AI amplifies whatever foundation you give it.
Build the change muscle
Organizations that adapt to regulatory changes are ready for technology changes.
Start with trust
Zingage Rewards built caregiver engagement before AI touched scheduling.
© 2026 Zingage Inc.